Responsible Gaming

Responsible gaming at Betiton Casino on betitonscasino.com is about keeping your experience fun, controlled, and safe. Gambling is a form of paid entertainment, not a way to earn income or solve financial difficulties. This page explains how you can manage your play, recognise potential risks, and access support whenever you need it. Betiton Casino, operated in the UK by AG Communications Limited under licence number 39483 from the UK Gambling Commission, is committed to offering tools and information that help you stay in control. Our team is available to support you if you feel your gambling might be becoming problematic or if you need help using any of the safer gambling tools described below. Gambling is only permitted for players aged 18 or over in the United Kingdom; verification checks are mandatory before you can deposit or play for real money.

Risk Awareness

Most players enjoy online gambling as a leisure activity. However, for some, gambling can become harmful. Recognising early warning signs is essential to protect yourself and those around you. The following indicators may suggest that your gambling is becoming risky or problematic and that you should consider using the tools available at Betiton Casino on betitonscasino.com and seeking professional help.

Common Signs of Gambling-Related Harm

• Increasing time and money spent: You are gambling more frequently, for longer sessions, or with higher stakes than you originally planned, and you find it difficult to cut back.
• Thinking about gambling constantly: You regularly think about bets, strategies, or losses even when you are not playing, including at work, with family, or during other activities.
• Chasing losses: You return to betitonscasino.com specifically to try to win back money you have lost, treating gambling as a way to recover your finances rather than entertainment.
• Ignoring responsibilities: Gambling takes priority over family, work, education, or social commitments, or you arrive late or cancel obligations due to gambling.
• Borrowing or using essential funds: You borrow money, use overdrafts, loans, or funds intended for rent, bills, or other necessities to gamble.
• Gambling despite negative consequences: You continue to play even when it causes arguments, financial pressure, anxiety, depression, or sleep problems.
• Hiding your behaviour: You feel the need to hide statements, delete browsing history, or lie to friends and family about the time or money you spend gambling.

Self-Assessment Check

The following questions are designed to help you reflect honestly on your behaviour. They are not a diagnosis but a prompt to consider whether you should take action or seek support:

• Do I often spend more time or money gambling on betitonscasino.com than I originally intended?
• Have I tried to reduce or stop gambling but found it difficult or impossible?
• Do I gamble when I feel stressed, anxious, bored, or depressed as a way to escape my mood?
• Have I ever borrowed money, sold belongings, or delayed paying bills so that I could continue gambling?
• Do I feel guilty or ashamed about my gambling, or do I hide it from people close to me?
• Have gambling losses affected my relationships, work performance, studies, or financial stability?

If you answered "yes" to any of these questions, you should consider setting or adjusting your limits, using a Time-Out or self-exclusion, and contacting a professional support organisation such as GamCare or Gambling Therapy for free confidential advice.

Limits & Tools

Betiton Casino provides a range of safer gambling tools to help you stay in control of your activity. These tools are available to all verified UK players and are designed to comply with UK Gambling Commission requirements, including mandatory verification, prohibition of credit card deposits, and participation in national self-exclusion schemes.

Deposit Limits

You can set daily, weekly, or monthly deposit limits to control how much you can add to your betitonscasino.com account over a chosen period.

1. Access your account: Log in to your account on betitonscasino.com and go to the "My Account" or "Cashier" area.
2. Open responsible gaming settings: Select "Responsible Gaming" or "Safer Gambling Tools", then choose "Deposit Limits".
3. Select the period: Choose whether you want to set a daily, weekly, or monthly deposit limit (you may set more than one period if available).
4. Enter your limit amount: Type in the maximum total amount (in GBP) you are prepared to deposit for the selected period, for example "£20 per day", "£50 per week", or "£150 per month". Choose conservative figures that you can afford to lose without affecting your essential expenses.
5. Confirm and apply: Save your settings. A confirmation message will show the limits you have set and the date and time they take effect.

Reducing your limits usually takes effect immediately or as soon as technically possible. Increasing or removing limits is subject to a cooling-off period in line with UKGC guidance; this means any request to raise a limit will not be applied instantly, giving you time to reconsider your decision.

Time Limits and Session Management

To prevent excessively long play, you can use session tools to manage how long you stay logged in and playing:

• Session reminders: In the "Responsible Gaming" section of your account, you can activate on-screen reminders that appear after a specified period (for example, every 30, 60, or 90 minutes). These alerts show how long you have been playing and prompt you to review your balance and take a break if needed.
• Session time limits: Where available, you can set a maximum duration for each playing session. When the chosen time is reached, you will be automatically logged out or prompted to end your session.

Time-Out (Short Breaks)

If you feel you need to step away from gambling for a short period, you can request a Time-Out, also known as a cool-off period. This is suitable when you want a temporary pause rather than a long-term exclusion.

1. Navigate to Time-Out: Log in, go to "My Account" > "Responsible Gaming", and select "Time-Out" or "Take a Break".
2. Choose duration: Select a break period, for example 24 hours, 48 hours, or 72 hours (longer Time-Outs may also be offered, such as 7 or 30 days).
3. Confirm your decision: Read the description of the consequences (you will not be able to access your betting products during the Time-Out) and confirm to activate the break.

During a Time-Out, you will not be able to place bets or access real-money games on betitonscasino.com with the affected account. You may still be able to log in for limited purposes such as checking your account history, depending on the configuration at the time, but you will not be able to deposit or play until the Time-Out has expired.

Self-Exclusion

Self-exclusion is a stronger, longer-term measure designed for players who feel they are at risk of, or already experiencing, gambling-related harm. It allows you to block access to your account for a minimum period of six months, up to a lifetime ban. Self-exclusion is a serious step and should be used when you feel you need to completely stop gambling with Betiton Casino on betitonscasino.com.

How to Request Self-Exclusion with Betiton Casino

1. Find the self-exclusion option: Log in and go to "My Account" > "Responsible Gaming" or "Safer Gambling". Select the "Self-Exclusion" section. If you cannot locate it, contact Customer Support via live chat or email and request self-exclusion.
2. Choose the exclusion period: Select the period for which you wish to self-exclude. Options typically start from 6 months and may include 1 year, 2 years, 5 years, or permanent (lifetime) exclusion from betitonscasino.com.
3. Review the consequences: Carefully read the information displayed, which explains that you will be blocked from gambling and that the decision cannot be reversed during the selected period.
4. Confirm your decision: Tick any required confirmation boxes and submit the request. You may be asked to confirm again via email or through Customer Support for your protection.
5. Confirmation notice: You will receive on-screen confirmation and, where applicable, an email summarising the self-exclusion period and its key effects.

Consequences of Self-Exclusion

• Account access: Your ability to access gambling services on betitonscasino.com with the excluded account will be blocked. You will not be able to place bets, deposit funds, or open new accounts with the operator while the exclusion is in force.
• Remaining balances: Any remaining real-money balance on your account will be handled in accordance with the applicable terms and UK regulation. Normally, you retain the right to withdraw your remaining balance during self-exclusion by contacting Customer Support, subject to standard security and verification checks.
• Bonuses and promotions: Any pending bonuses, free spins, or promotional offers may be cancelled and will not be accessible during the exclusion period.
• Marketing communications: Reasonable steps will be taken to stop marketing communications from betitonscasino.com to the contact details associated with your excluded account, as required by UKGC rules.
• Reactivation: Your account will not be reactivated before the minimum self-exclusion period expires. For non-permanent exclusions, a further cooling-off and reactivation process may apply if you later request to reopen your account.

National Self-Exclusion via GamStop

In addition to operator-level self-exclusion, AG Communications Limited participates in the UK-wide self-exclusion scheme GamStop, which is mandatory under the UK Gambling Commission licence 39483.

1. Register with GamStop: Visit gamstop.co.uk and complete the registration form using your personal details, ensuring they match those used at betitonscasino.com.
2. Select duration: Choose how long you wish to be excluded (for example 6 months, 1 year, or 5 years) across all participating UK online gambling sites.
3. Effect of GamStop: Once your GamStop registration has been processed, Betiton Casino and other participating operators must take all reasonable steps to prevent you from using their online gambling services with the registered details.

If you believe you have a gambling problem, we strongly recommend using GamStop as well as requesting self-exclusion from Betiton Casino on betitonscasino.com, and seeking professional support from independent organisations such as GamCare.

Support Resources

If you are concerned about your gambling, or about someone else's gambling, it is important to know that confidential, professional help is available. The organisations and tools listed below operate independently from Betiton Casino and provide free advice, counselling, and practical support in line with UK and international best practice.

Local Support - United Kingdom

• GamCare (National Gambling Helpline): Free, confidential support for anyone affected by gambling. Phone 0808 8020 133 (UK), available 24 hours a day, 7 days a week, or use live chat via gamcare.org.uk. Support is primarily in English.
• NHS Gambling Services: The NHS offers specialist clinics and mental health services for problem gambling. Speak to your GP or visit nhs.uk and search for "gambling addiction" to find out how to access local treatment.
• GamAnon (UK & Ireland): Support groups for family and friends of people with gambling problems. Information about meetings is available at gamanon.org.uk.

International Support Organisations

Self-Exclusion Schemes by Country

While this page is intended for UK players using betitonscasino.com under UKGC licence 39483, you may find the following schemes relevant if you reside or later relocate to other regulated markets:

• United Kingdom - GamStop: A national online self-exclusion scheme covering most licensed UK operators, including Betiton Casino. Register at gamstop.co.uk.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego): A state-run self-exclusion registry that allows residents in Spain to restrict access to licensed gambling sites and venues. Information is available via the Spanish gambling regulator's official channels.

If you use self-exclusion tools in other jurisdictions, remember that these schemes are operated by national regulators and may not automatically cover your activity on betitonscasino.com when you are playing under the UK licence. Always ensure that you use the schemes appropriate to your current place of residence.

Blocking Software and Device-Level Tools

To add another layer of protection, you can install software that blocks access to gambling websites and apps on your devices:

• Gamban: A paid blocking solution that prevents access to gambling sites and apps across multiple devices once installed and activated.
• BetBlocker: A free blocking application that enables you to restrict access to a wide range of gambling websites for chosen periods.
• Device parental controls and app store restrictions: You can further limit access by using built-in parental or content controls on your operating system, browsers, and app stores.

These tools are provided by third parties and are not operated by Betiton Casino. You should review their terms and privacy policies before installing or using them.

Family and Affected Others

If you are concerned about someone else's gambling, including a family member or partner who uses betitonscasino.com, organisations such as GamCare, Gambling Therapy, and GamAnon offer dedicated resources for affected others, including counselling, online forums, and support groups. These services are confidential and can help you understand the situation and consider the best way forward.

Confidentiality and Data Protection: When you contact external support services, your discussions are private and are not shared with Betiton Casino. When you contact our support team regarding responsible gambling, your information is handled in line with our privacy policy and UK data protection law, and is used to protect you and manage your account responsibly.

Help for Family

Gambling-related harm often affects more than just the person who gambles. If you are worried that a family member, partner, or friend is experiencing problems with gambling at Betiton Casino on betitonscasino.com or elsewhere, there are steps you can take to protect yourself and encourage them to seek help.

Talking to Someone About Their Gambling

• Choose the right moment: Speak at a calm time when neither of you is stressed, angry, or currently gambling. Avoid discussions during or immediately after an argument or a significant loss.
• Use non-judgmental language: Focus on how their behaviour makes you feel ("I'm worried about how much you are gambling") rather than blaming or accusing.
• Be specific about your concerns: Mention concrete examples, such as missed bills, borrowing, or emotional changes, rather than general statements.
• Encourage professional help: Suggest contacting GamCare, Gambling Therapy, or a GP, and offer to help them make the call or access online chat.
• Set healthy boundaries: Clearly explain what you can and cannot do (for example, you may decide not to lend money or cover debts caused by gambling).

Support Resources for Families and Friends

• GamCare family services: GamCare offers counselling and online support for family members and friends. Visit gamcare.org.uk and look for resources for affected others, including forums and live chat.
• GamAnon (Gamblers Anonymous family groups): GamAnon provides meetings and support networks for those affected by another person's gambling. Information is available at gamanon.org.uk.
• Online forums and chats: International organisations such as Gambling Therapy host moderated forums and group chats where families and partners can share experiences confidentially and receive guidance.

Recommended Next Steps

1. Seek professional advice: Contact your GP or a mental health professional experienced in addiction. They can assess the situation and guide you towards specialist services.
2. Use support lines: Call the National Gambling Helpline via GamCare (0808 8020 133) to discuss your concerns and obtain practical advice.
3. Protect your finances and wellbeing: Consider separating finances where appropriate, reviewing joint accounts, and seeking independent financial guidance if gambling has caused debt issues.
4. Encourage safer gambling tools: Help the person use deposit limits, Time-Outs, self-exclusion (including GamStop), or blocking software, while recognising that the decision to change must ultimately come from them.

Remember that you are not responsible for another person's gambling decisions. Looking after your own emotional and financial wellbeing is an important part of managing the situation.

Operator's Commitment

Betiton Casino, operated in the UK by AG Communications Limited under UK Gambling Commission licence number 39483, is committed to promoting safer gambling and complying with all applicable UK regulations and industry standards. This includes mandatory age and identity verification, participation in the GamStop scheme, prohibition of credit card deposits, and the segregation of customer funds from business accounts at a medium protection level.

Internal Risk Checks and Monitoring

• Behavioural monitoring: We monitor account activity for indicators of potential harm, including unusually high or rapidly increasing deposits, frequent sessions, repeated failed deposit attempts, and patterns consistent with chasing losses.
• Affordability and source-of-funds checks: In line with regulatory expectations, we may carry out enhanced checks where we identify higher-risk behaviours or spending patterns that appear inconsistent with the information we hold about a player's circumstances.
• Automated and manual reviews: Automated systems flag unusual or high-risk activity for further review by our responsible gambling and compliance teams, who may review account history and contact the player where appropriate.
• Safer gambling messages: We may display pop-up messages, send in-account notifications, or email communications encouraging players to consider limits, breaks, or self-exclusion if risk indicators are detected.

Proactive Contact and Intervention

In certain situations, and in accordance with UKGC requirements, our support team or safer gambling specialists may proactively contact you to discuss your gambling activity and propose protective measures. This may occur when:

• We observe frequent deposits or losses over a period that suggest potential harm or financial strain.
• There is evidence of repeated attempts to deposit using different payment methods, especially where some transactions have been declined.
• You have previously used safer gambling tools (such as limits or Time-Outs) and your behaviour indicates that those tools may no longer be sufficient.
• We receive information from you or from other reliable sources indicating that you may be experiencing harm related to gambling.

Depending on the circumstances, we may recommend or impose measures such as reduced limits, temporary suspension of the account, or full self-exclusion. These actions are taken to protect you and to comply with our obligations under UK law and the conditions of licence 39483.

Disputes relating to account management or responsible gambling interventions should first be raised with our Customer Support team. If your complaint remains unresolved after following our internal complaints procedure, you may be able to escalate it to our approved Alternative Dispute Resolution (ADR) provider, the Independent Betting Adjudication Service (IBAS), in accordance with the information available at ibas-uk.com and the UK Gambling Commission's guidance.

Updates

This responsible gaming page is reviewed regularly to reflect changes in legal requirements, regulatory guidance, industry best practice, and the safer gambling tools available at Betiton Casino on betitonscasino.com. We may update this information, introduce new tools, or adjust existing features as part of our ongoing commitment to player protection.

How You Will Be Informed

• On-site notices: Significant changes to our responsible gambling policies or tools may be highlighted via banners, pop-ups, or notifications on betitonscasino.com.
• Email communications: Where appropriate and where we hold valid contact details, we may send emails to inform you of material updates to our responsible gambling measures or to remind you of available tools.
• Updated terms and policies: Changes may also be reflected in our Terms & Conditions, Bonus Policy, and other information pages. In case of inconsistency, the Terms & Conditions on betitonscasino.com will prevail.

Last updated: 20 January 2026.

Contact & Feedback

If you have questions about responsible gambling, need help using any of the tools described on this page, or would like to give feedback on how Betiton Casino on betitonscasino.com can improve its safer gambling measures, we encourage you to contact us.

Responsible Gaming Contact Details

• Email: Please use the dedicated responsible gambling contact option provided in the "Contact Us" or "Help" section when logged in to your account on betitonscasino.com. This will route your enquiry to the appropriate team.
• Telephone (where available): If a UK customer support phone number is displayed in the "Contact Us" section of betitonscasino.com, you may also use it to discuss responsible gambling concerns. Calls may be recorded for training and compliance purposes.
• Live Chat: Live chat, if available, can be used to request immediate assistance and to ask for guidance on limits, Time-Out, self-exclusion, or general safer gambling questions.

Feedback and Support Request Form

You can submit a responsible gambling enquiry or feedback request directly through our online form. An example structure is shown below; please refer to the actual form provided on betitonscasino.com for the live version:

Responsible Gaming - Self-Control & Support Request

Name (as registered on your account):


Username or account ID:


Registered email address:


Type of request:
Please choose... Set or change deposit/time limits Request Time-Out Request self-exclusion Request information on responsible gambling Provide feedback or suggestions I am worried about my gambling

Details of your request or concern:


Submit request

We will handle your enquiry as sensitively and promptly as possible and may contact you using secure channels to discuss suitable measures and support options. If you are in immediate distress or feel at risk of harming yourself or others, please contact emergency services or a crisis helpline in your area without delay.